At Motorola, a Lenovo company, innovation is at the core of our commitment to empowering customers. From cutting-edge hardware to intuitive software solutions, we strive to make technology work seamlessly for our users. Today, we’re proud to expand that commitment with the introduction of our Moto Remote Control solution—a troubleshooting tool within the ThinkShield for mobile platform. Designed for business customers, the Moto Remote Control allows IT administrators to troubleshoot and support enterprise devices from anywhere, ensuring operations remain efficient and uninterrupted.
Protected, On-Demand IT Support
Getting IT support is now easier and more secure. With Moto Remote Control, users can receive live troubleshooting assistance in real-time. IT administrators can initiate a remote access request through the ThinkShield Console, and users approve it, helping to ensure their privacy is protected. This seamless process ensures that help is just a click away, no matter where employees are working.
With Moto Remote Control, IT teams can remotely diagnose issues, capture screenshots, transfer files and generate reports. Whether employees are on-site or working remotely, this tool ensures reliable support without physical proximity. By delivering fast IT assistance, the Moto Remote Control solution minimizes downtime, keeping businesses productive and employees focused on their tasks.
Instant Remote Access for Critical Situations
In urgent scenarios, where time is critical or user involvement isn’t feasible, Moto Remote Control offers instant access to Motorola devices through the ThinkShield Console. This capability enables IT administrators to resolve issues quickly.
This functionality allows IT teams to immediately restore policies, adjust settings, and resolve compliance errors, ensuring that critical issues are addressed without delays. This can be especially useful in specialized environments like healthcare, where support for patients with limited tech skills is crucial, or in education, where busy classrooms require seamless IT assistance. By enabling remote troubleshooting of devices, businesses can reduce technician visits, saving time and costs while maintaining operational efficiency.
The Moto Remote Control solution simplifies how businesses approach device troubleshooting, ensuring efficient and reliable IT operations with enhanced security features. By minimizing downtime and enhancing operational flexibility, this tool is designed to improve the business user experience through smart, protected, and adaptable technology. To learn more about this solution and its availability, please visit https://www.motorola.com/business/moto-remote-control.
Legal Disclaimers
Certain features, functionality and product specifications may be network dependent and subject to additional terms, conditions, and charges. All are subject to change without notice. MOTOROLA, the Stylized M Logo, MOTO and the MOTO family of marks are trademarks of Motorola Trademark Holdings, LLC. ThinkShield is a trademark of Lenovo. Google, Android and other marks, logos and icons displayed are trademarks of Google LLC. All other trademarks are the property of their respective owners. ©2025 Motorola Mobility LLC. All rights reserved.
